Digital Hospitality – intelligent beer coaster

SMART HOSPITALITY / DIGITAL HOSPITALITY: INTELLIGENT BEER COASTERS FOR HOSPITALITY

INDUSTRY: Hospitality

In a modern bar or restaurant, intelligent and smart coasters are used to optimize hospitality service and enhance the customer experience. The beer coasters are equipped with a built-in weight sensor that records the weight of the beer glass, both with and without beer. The recorded data is transmitted wirelessly to a central control system via FUSION IoT SIM cards.

A guest enjoys their beer while the host can monitor the data in real time on a screen or tablet. As soon as the weight of the beer glass reaches a certain threshold value, indicating that the glass is almost empty, a notification is sent to the host. This allows the host to realise in good time that the guest may want to reorder the next drink.

In addition to monitoring the beer, the intelligent beer coaster also enables precise counting of drinks by registering every order. This makes billing at the end of the visit much easier and reduces possible errors in manual recording. In addition, the beer mat can have an order button with which the guest can place another order directly without having to wait for service. An invoice button is also possible, with which the guest can request the invoice at the end of their visit, which speeds up the check-out process and improves the customer experience. The result is smart, digital hospitality that meets the challenges of our time.